FAQs 
Why is my water brown and/or cloudy?
A change of pressure in the water lines, likely due to line or hydrant flushing or construction activity, has stirred up the naturally occurring manganese sediment in the water. The water is perfectly safe for consumption. The water should clear up within 24-48 hours. While the water is brown, avoid washing white clothes, as it may stain. If you have washed your white clothes in it and they are stained, you can launder them in RIT rust remover or a similar product.
My water smells like rotten eggs.
The most common cause of odor in hot water is the water heater. If your cold water smells fine, check your water heater to ensure that the temperature setting is correct. Water heaters also need to be maintained (see manufacturer’s instructions). Please contact us if the odor persists or if it is present in both the hot and cold water.
Why does my water appear milky or cloudy?
A milky or cloudy appearance is usually caused by air bubbles in the water, which pose no health risk. If the water is allowed to sit, the air will dissipate and the water will clear. If the cloudiness does not disappear, please contact us so that we may investigate.
Who do I call for a locate?
Contact UNCC before digging on any property.
What are the tap fees?
Where does our water come from?
We pump our water from aquifers beneath Inverness.